Return, Refund & Cancellation Policy.

Return, Refund & Cancellation Policy

At Select Overseas, we are committed to providing professional, transparent, and high-quality overseas education, immigration, recruitment, visa, and global mobility services. We value our clients and strive to ensure a satisfactory experience throughout our engagement.

This policy outlines the terms governing cancellations, refunds, and service-related concerns.

1. General Policy

Before engaging our services, clients are advised to carefully review the scope of services, eligibility requirements, service agreements, timelines, and applicable fees.

By making a payment to Select Overseas, the client acknowledges that they have read, understood, and agreed to this Return, Refund & Cancellation Policy.

2. Service Fees

Our professional service charges cover consultancy, documentation assistance, application preparation, process management, and other services specifically agreed upon with the client.

Unless explicitly mentioned in writing, our service fees do not include:

Government or immigration application fees

Embassy or Consulate fees

Visa application charges

Biometrics fees

Medical examination fees

Police Clearance Certificate (PCC) charges

Document translation charges

Notary or attestation expenses

Courier or logistics costs

Travel expenses

Insurance charges

Any third-party fees payable during the immigration, education, recruitment, or visa process

These costs are payable separately by the client whenever applicable.

3. Cancellation Policy

A client may request cancellation of services by submitting a written request via email.

Cancellation requests will be evaluated based on:

The stage of the application or service.

Work already completed by Select Overseas.

Payments already made to government authorities or third-party service providers.

Contractual obligations with external partners.

Cancellation becomes effective only after written confirmation from Select Overseas.

4. Refund Policy

Refund requests are reviewed individually by the Compliance Team based on the terms of the signed service agreement and the stage of the case.

Refunds may be considered only where:

The request complies with the signed agreement.

Services have not yet been substantially delivered.

The client is otherwise eligible under the applicable refund terms.

Where approved, eligible refunds will be processed using the original payment method within a reasonable processing period.

5. Non-Refundable Situations

Professional service fees are generally non-refundable in the following circumstances:

Visa, permit, or immigration applications are refused or rejected by an Embassy, Consulate, Immigration Department, or Government Authority.

A government authority exercises its discretion to refuse or delay an application.

The client fails to meet eligibility requirements.

The client provides incorrect, incomplete, misleading, or fraudulent information or documentation.

The client fails to submit requested documents within stipulated timelines.

The client misses interviews, biometric appointments, medical examinations, or other mandatory appointments.

The client voluntarily withdraws the application after substantial work has been completed.

Delays or refusals caused by changes in immigration laws, government policies, quotas, or external circumstances beyond the control of Select Overseas.

Select Overseas cannot guarantee visa approval, admission, work permits, or immigration outcomes, as all final decisions are made solely by the respective government authorities, educational institutions, employers, or embassies.

6. Client Complaints

Clients who are dissatisfied with any aspect of our services may submit a written complaint through our official communication channels.

Each complaint will be:

Acknowledged promptly.

Reviewed fairly and objectively.

Investigated by the appropriate department.

Resolved within a reasonable timeframe wherever possible.

We are committed to handling all genuine complaints professionally and transparently.

7. Complaints Not Eligible for Refund

Refunds or compensation will generally not be considered where dissatisfaction arises due to circumstances beyond the company’s control, including but not limited to:

Visa refusals by government authorities.

Changes in immigration policies or regulations.

Failure of the client to provide accurate or complete information.

Failure to submit required documents.

Missing interviews, appointments, or deadlines.

Client decisions to discontinue the process after services have commenced.

Failure to satisfy eligibility criteria prescribed by the relevant authority.

8. Compliance Review

All refund requests are reviewed by the Select Overseas Compliance Team.

The Compliance Team’s decision will be based on:

The signed service agreement.

Internal records and documentation.

The services already rendered.

Supporting evidence provided by both parties.

Additional information may be requested before a final decision is made.

9. Responsible Communication

Select Overseas encourages clients to raise concerns directly with the company so they can be addressed promptly and fairly.

We reserve the right to pursue appropriate legal remedies in cases involving knowingly false, defamatory, or malicious statements intended to damage the company’s reputation. This provision does not affect a client’s legal rights or prevent them from sharing genuine experiences or seeking lawful remedies through appropriate authorities.

10. Contact Us

For cancellation requests, refund inquiries, or complaints, please contact:

Select Overseas

Phone: +91 7032037375 | +91 7893537375

Email: info@selectoverseaseducation.com

Website: www.selectoverseaseducation.com

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